Registered Social Worker
Borana Demaj, MSW, RSWTrauma Therapist in Toronto & Ontario
I am a Registered Social Worker and Psychotherapist who supports individuals navigating trauma, anxiety, stress, life transitions, and emotional overwhelm through a compassionate and collaborative approach.
About Me
Therapy that feels safe, personal, and genuinely responsive to you.
I am a Registered Social Worker (RSW) and Psychotherapist with experience supporting individuals facing trauma, anxiety, depression, emotional stress, life transitions, and complex personal challenges. My background includes working with clients affected by motor vehicle accidents, workplace injuries, trauma-related difficulties, and mental health concerns across community, rehabilitation, and psychotherapy settings. I provide therapy in English, Albanian, and Italian, and value creating a culturally sensitive and supportive therapeutic space.
My approach is client-centred, trauma-informed, and collaborative. I integrate evidence-based approaches including Cognitive Behavioural Therapy (CBT), EMDR-informed interventions, supportive psychotherapy, grounding strategies, and emotional regulation techniques. I believe therapy should feel safe, practical, and tailored to each individual's needs and pace.
I strive to help clients better understand themselves, strengthen coping skills, improve emotional well-being, and work toward meaningful and lasting change.
At Trauma Care Psychology, I offer sessions both in-person in Toronto and virtually across Ontario. I work within a collaborative clinical team with regular peer consultation, ensuring a high standard of care for every client.
Ofron seanca në shqip · Offre sessioni in italiano · Sessions available in English, Albanian & Italian
If you feel more comfortable working in Albanian or Italian, Borana offers sessions in all three languages. Just let us know your preference when you reach out.
Before You Reach Out
Is working with me right for you?
You don't have to be sure. Most people aren't when they first reach out.
You might connect if...
- You are struggling with anxiety, stress, trauma, or emotional overwhelm
- You have experienced a difficult life event, accident, injury, or major transition
- You are looking for a therapist who is compassionate, practical, and culturally sensitive
- You want support improving emotional regulation, coping skills, confidence, or relationships
How I work
- I use a trauma-informed and client-centred approach tailored to each individual
- I incorporate evidence-based therapies including CBT, EMDR-informed approaches, and supportive psychotherapy
- I focus on creating a safe, non-judgmental, and collaborative therapeutic environment
- I help clients develop practical coping strategies while working toward deeper emotional change
What the first session looks like
- The first session is an intake where I ask questions about your current challenges, personal history, and what you're hoping to work toward
- You can move at your own pace without pressure to share more than you feel comfortable sharing
- Together, we will begin identifying helpful supports, treatment goals, and next steps for our work
- By the end of the session, we will have a clearer sense of how to move forward together
Getting Started
What to expect when you reach out
Four simple steps from first contact to your first session.
- 1Book a free 20-minute intro call online
- 2Attend the intro call with Borana
- 3If it feels like a good fit, book the first intake session
- 4Work on a personalized treatment plan with Borana
Credentials & Training
Education and clinical certifications.
Bachelor of Social Work (BSW)
Toronto Metropolitan University
Master of Social Work (MSW)
University of Toronto
RSW
Ontario College of Social Workers and Social Service Workers (OCSWSSW)
EMDR — Part 1 & 2
Eye Movement Desensitization and Reprocessing
Certificate in Trauma Counselling — Level 1 & 2
Specialized trauma training
CBT Certificate — Level 1 & 2
Cognitive Behaviour Therapy
Conflict Resolution Certificate
Conflict resolution training
Therapeutic Approach
Evidence-based methods, adapted to you.
Identifies and reshapes thought patterns and behaviours that maintain distress, anxiety, and low mood.
Learn about this approach →
Processes distressing memories by working with the brain's natural ability to integrate difficult experiences.
Learn about this approach →
Targets the stuck thoughts and beliefs that keep trauma responses alive after difficult experiences.
Learn about this approach →
A structured couples therapy approach that addresses how PTSD affects intimate relationships and communication.
Learn about this approach →
Helps couples navigate how trauma affects emotional safety, trust, and connection within the relationship.
Learn about this approach →
Areas of Focus
Concerns I work with.
You don't need a diagnosis to reach out. If something feels off, that's enough.
Services
Ways we can work together.
Fees & Coverage
Ways to fund your care.
Have questions about coverage? Email us at admin@traumacarepsychology.ca and we'll help you figure it out.
Extended Health Benefits
Many employer benefit plans in Ontario cover Registered Social Workers. We do not direct bill, but provide a receipt after every session that you can submit to your insurer for reimbursement.
Motor Vehicle Accident (MVA)
Learn more →If you were involved in a motor vehicle accident, your auto insurance may cover therapy under the Statutory Accident Benefits Schedule (SABS). We support MVA clients with documentation and the claims process.
IFHP
Learn more →Borana accepts clients covered under the Interim Federal Health Program (IFHP), which funds mental health services for refugees, asylum seekers, and eligible newcomers. Contact us to confirm eligibility before booking.
Payment Plans
If cost is a barrier, we are happy to discuss a payment arrangement that works for your situation. Reach out to our admin team to explore available options before your first session.
Common Questions
Frequently asked questions.
- Does Borana offer therapy in languages other than English?
- Yes. Borana offers sessions in English, Albanian, and Italian. If you would prefer to work in Albanian or Italian, just let us know when you reach out.
- How do I get started working with Borana?
- The first step is a free 20-minute intro call. There is no commitment and no pressure. If the call feels like a good fit, you book a first intake session where Borana will learn more about your history, what you are working through, and what you are hoping for.
- What if Borana and I are not a good fit?
- That is a completely valid concern. If after the intro call or first session it does not feel right, our intake coordinator will help match you with another clinician at the practice. The goal is to find the right fit for you, not just a quick placement.
- How many sessions will I need?
- It depends on what you are working through, your history, and your goals. Some clients notice meaningful change in a few months; others working through complex or long-standing trauma benefit from longer-term support. After the first session or two, Borana will give you an honest sense of what to expect.
- Is Borana covered by my extended health benefits?
- Many employer benefit plans in Ontario cover Registered Social Workers. Trauma Care Psychology does not direct bill, but provides a receipt after every session that you can submit to your insurer for reimbursement. Check with your insurer or contact us if you are unsure whether RSW services are covered under your plan.
- Does Borana accept IFHP clients?
- Yes. Borana accepts clients covered under the Interim Federal Health Program (IFHP), which funds mental health services for refugees, asylum seekers, and eligible newcomers to Canada. Contact us before booking to confirm your eligibility.
- Does Borana offer in-person and virtual sessions?
- Both. Borana sees clients in person at the Toronto office and virtually across Ontario. If you are outside of Toronto or prefer to meet online, virtual therapy is available and equally effective for most concerns.
You don't have to have it figured out
Reach out when you're ready. I'll meet you there.
A free intro call is just a conversation. No commitment, no pressure.
Getting Started
Starting therapy is simple and supportive.
- 1
Get in touch by booking a call online with our intake coordinator or by completing the contact form. You can also email admin@traumacarepsychology.ca or call (647) 456-7500.
- 2
Complete a 20-minute intake call so we can determine the best therapist fit and treatment direction. Alternatively, browse our clinician directory and book a free 20-minute consultation directly with a clinician you feel is a good fit.
Browse our clinician directory → - 3
Schedule your first session and begin a personalized treatment plan based on your goals and concerns.
Contact Us
Fill out the form and our intake coordinator will be in contact shortly.
Virtual care across Ontario · In-person in Toronto.